Privacy Policy

We are committed to protecting and respecting your privacy.


Our website address is:

This policy and any other documents referred to in it set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites or by taking part in any of our events you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process the following data about you:

Information you give us:

You may give us information about you by filling in forms on our website or filling in forms on paper, by corresponding with us by phone or e-mail, by engaging with us on social media, or otherwise. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you:

With regard to each of your visits to our websites we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources:

We may receive information about you if you use our websites or attend any of our events. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on our website, our associated platforms or from elsewhere. We are also working closely with third parties (including, for example, third party funders, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites. For detailed information on the cookies we use, the purposes for which we use them and how to manage cookies, see our Cookie Policy.

Uses made of the information

We use information you provide to us in the following ways:


To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

To improve our business including anonymisation and analytics

Personal data

  • IP address
  • Name
  • E-mail
  • Phone number
  • Organization
  • Topical interest
  • Other technical information

Information we collect about you. We will use this information:


To administer and improve our website.

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

To make suggestions and recommendations to you and other users of our websites.

To improve our business including anonymisation and analytics.

Personal data

  • IP address
  • Name
  • E-mail
  • Search data and statistics
  • Other technical information

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will not store your data for any longer than is necessary for us to comply with this legal obligation.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Direct Marketing

If you have already engaged with GEMBA Innovation, such as participating in programmes or have received newsletters, we will only contact you by e-mail or phone with information about similar goods and services. If you are new to engaging with GEMBA Innovation and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its affiliates.

We may share your information with selected third parties including:

  • third party funders, in order to fulfil our administrative purposes or for reasons of legal compliance,
  • third parties that have agreements with our third party funders, in order to fulfil our obligations from third party funders’ grant agreements, 
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you,
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others,
  • travel agencies, transportation services providers, and similar organizations to provide logistical services to you,
  • restaurants, hotels, caterers, and similar organizations to cater to your food and accommodation preferences,
  • analytics and search engine providers that assist us in the improvement and optimisation of our website and associated platforms, and/or
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If GEMBA Innovation or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of GEMBA Innovation entities, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How third parties handle your data is determined by their own privacy policies. Although we endeavour to protect your data via contractual arrangements with third parties, GEMBA Innovation accepts no liability for the use of such data by third parties.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers, on servers owned and operated by our hosting providers, or on encrypted harddisks in laptops and desktop computers owned by GEMBA Innovation and operated by GEMBA Innovation employees. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website and associated platforms, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or associated platforms; any transmission is at your own risk. Once we have received your information, in line with our internal security policies (including in respect of IT equipment such as laptops and mobile phones), we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us to amend, not to process, or to delete your personal data. Furthermore, you have the right to ask us to transfer your data to a third party. You can exercise your rights by checking certain boxes on the forms we use to collect your data or by contacting us at You also have the right to access information held about you. Your right of access can be exercised by sending an email to

Third party links

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to